FAQ
Find answers to our most frequently asked questions.
Find answers to our most frequently asked questions.
Shipping & returns
How long does shipping take?
We prepare and ship your order within 2–3 business days. Delivery times:
- USA: 5–7 business days
- Selected EU destinations (France, Italy, Germany, The Netherlands, Spain): 5–10 business days
- Dubai & UAE: 6–10 business days
where do you ship?
Currently, Lysole ships across the United States, to selected destinations in Europe, and to Dubai. More destinations will be added soon as our community expands worldwide.
How can I track my order?
We offer FREE shipping to 20+ countries around the world. If you can enter your address at checkout, we can ship to you! We'll be sure to send the correct plug type for your country, too.
Can you tell me more about your shipping process?
Each Lysole box is packed with the utmost care and shipped via trusted couriers to ensure it arrives safely and beautifully.
What if it doesn’t work for me?
At Lysole', your satisfaction is our highest priority. If for any reason you’re not in love with your purchase, we offer a 30-day return policy. Simply contact us at [your support email] and we’ll guide you through the return process with ease.
Find answers about our products
Products Information
Who are Lysole products designed for?
Lysole' is created for independent women who travel solo – whether it’s your first trip, a celebration, a new beginning, or a fearless adventure. Each box is tailored to empower you through your journey.
What’s inside a Lysole' box?What’s inside a Lysole' box?
Every box includes a blend of luxury beauty essentials and timeless travel accessories:
- Premium cosmetics and skincare from trusted global brands
- A luxury travel bag and passport cover
- Empowerment journal & inspiration cards
- Handpicked accessories for your journey
What exactly makes Lysole’ different?
Lysole’ is not just a product box – it’s a complete empowerment experience for women who travel solo. Every detail inside was chosen to inspire confidence, healing, and freedom, blending luxury items with emotional support tools.
Are the products authentic and safe?
Yes. We only collaborate with leading beauty houses and certified manufacturers. All cosmetics meet international safety standards, while our travel accessories are made with premium materials.
Do you offer samples?
No – Lysole' is a complete luxury experience. Each box is designed to be received as a full curated journey.
Can I trust Lysole products bought outside the official website?
No. Lysole׳ is exclusively sold through our official website. Purchasing directly from us ensures that you receive an authentic Lysole׳ box with the full luxury experience we designed for you.
"Great quality stuff for everyone who is looking for new trends. Customer support was super understanding when I ordered at the wrong address, and helped me replace it. Thanks, Your Brand!"
Sofia R. Alberta, Canada.